Service

Zack from JerryRigEverything called out Rivian this week after learning it costs $775 to replace the two 12-volt batteries in his R1T, and Rivian wouldn’t even sell him the parts to do it himself. He said Rivian warned that using off-the-shelf batteries could void his warranty, which sparked a ton of frustration in the community. Rivian’s VP of Software, Wassym Bensaid, jumped in to respond. He said the issue isn’t intentional and that replacing those batteries currently requires a diagnostic tool to clear error codes.…

Last week we reported on Rivian reaching out to select R1 Gen 2 owners about an urgent 12V battery replacement. Now there’s a major update, it turns out the problem is affecting a much larger portion of the fleet than first expected. According to new information, roughly 75% of all Rivian Gen 2 vehicles are impacted by the 12V battery bracket issue. The problem comes down to a design flaw with the bracket that holds the 12V battery in place…

Rivian is contacting select R1 Gen 2 owners to address a 12V battery problem that could leave their vehicle completely inoperable. Friend of the site Tom shared a text message he received from Rivian that read: “Urgent Notice from Rivian: Action required for your R1. Our records indicate the 12V battery in your vehicle needs to be replaced immediately to prevent a potential no-start situation. This replacement is critical for your vehicle’s reliability and will be performed at no cost…

Rivian may soon open a new electric vehicle service and demo center in Appleton, Wisconsin. A developer has proposed a 33,000-square-foot facility at 3275 E. Winslow Ave, near State 441 and Northland Avenue. This would be Rivian’s second location in the state, alongside its existing Menomonee Falls site. The space would serve as a prep and demo site for Rivian vehicles, offering test drives and EV education to the public. No direct vehicle sales are planned. The Appleton Plan Commission…