Service

Stay informed on Rivian’s evolving service landscape. This category covers everything from new service center openings and mobile repair expansions to software-driven diagnostics and customer support initiatives. As Rivian scales its operations, it aims to enhance the ownership experience through increased service accessibility and efficiency. Check back regularly for updates on how Rivian is addressing service challenges and improving support for its growing customer base.

The Emergency Stuff No One Talks About But Every Rivian Owner Should Know

Let’s be honest, this isn’t something any of us want to think about. Emergencies aren’t fun to talk about, but they’re incredibly important to understand, especially with EVs. Whether it’s a crash, a dead 12-volt battery, or a loss of power after an accident, knowing what to do could make all the difference. That’s why I wanted to highlight something Rivian does that doesn’t get nearly enough attention: they publish detailed Emergency Response Guides (ERGs) for first responders and include real-world emergency steps right in the…

Rivian Developing Service Menu to Let Owners Handle Repairs Like 12V Battery Replacements

Zack from JerryRigEverything called out Rivian this week after learning it costs $775 to replace the two 12-volt batteries in his R1T, and Rivian wouldn’t even sell him the parts to do it himself. He said Rivian warned that using off-the-shelf batteries could void his warranty, which sparked a ton of frustration in the community. Rivian’s VP of Software, Wassym Bensaid, jumped in to respond. He said the issue isn’t intentional and that replacing those batteries currently requires a diagnostic tool to clear error codes.…

Rivian Gen 2 12V Battery Bracket Issue Causing Corrosion and Potential Safety Hazards

Last week we reported on Rivian reaching out to select R1 Gen 2 owners about an urgent 12V battery replacement. Now there’s a major update, it turns out the problem is affecting a much larger portion of the fleet than first expected. According to new information, roughly 75% of all Rivian Gen 2 vehicles are impacted by the 12V battery bracket issue. The problem comes down to a design flaw with the bracket that holds the 12V battery in place…

Rivian Warns Gen 2 R1 Owners of 12V Battery Issue That Can Leave Vehicles Stranded

Rivian is contacting select R1 Gen 2 owners to address a 12V battery problem that could leave their vehicle completely inoperable. Friend of the site Tom shared a text message he received from Rivian that read: “Urgent Notice from Rivian: Action required for your R1. Our records indicate the 12V battery in your vehicle needs to be replaced immediately to prevent a potential no-start situation. This replacement is critical for your vehicle’s reliability and will be performed at no cost…

Rivian Plans New EV Service and Demo Center in Appleton, Wisconsin

Rivian may soon open a new electric vehicle service and demo center in Appleton, Wisconsin. A developer has proposed a 33,000-square-foot facility at 3275 E. Winslow Ave, near State 441 and Northland Avenue. This would be Rivian’s second location in the state, alongside its existing Menomonee Falls site. The space would serve as a prep and demo site for Rivian vehicles, offering test drives and EV education to the public. No direct vehicle sales are planned. The Appleton Plan Commission…