Rivian says its service experience is evolving to be faster, more proactive, and increasingly mobile, with 50+ new Service Centers planned, a major expansion of Mobile Service, and AI powered diagnostics designed to reduce wait times and keep owners out of the service bay altogether.
Let’s be honest, this isn’t something any of us want to think about. Emergencies aren’t fun to talk about, but they’re incredibly important to understand, especially with EVs. Whether it’s a crash, a dead 12-volt battery, or a loss of power after an accident, knowing what to do could make all the difference. That’s why I wanted to highlight something Rivian does…
Zack from JerryRigEverything called out Rivian this week after learning it costs $775 to replace the two 12-volt batteries in his R1T, and Rivian wouldn’t even sell him the parts to do it himself. He said Rivian warned that using off-the-shelf batteries could void his warranty, which sparked a ton of frustration in the community. Rivian’s VP of Software, Wassym Bensaid, jumped in to respond.…
Last week we reported on Rivian reaching out to select R1 Gen 2 owners about an urgent 12V battery replacement. Now there’s a major update, it turns out the problem is affecting a much larger portion of the fleet than first expected. According to new information, roughly 75% of all Rivian Gen 2 vehicles are impacted by the 12V battery…
Rivian is contacting select R1 Gen 2 owners to address a 12V battery problem that could leave their vehicle completely inoperable. Friend of the site Tom shared a text message he received from Rivian that read: “Urgent Notice from Rivian: Action required for your R1. Our records indicate the 12V battery in your vehicle needs to be replaced immediately to…
