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Rivian Shifts Focus from Return Policy to Demo Drives for Customer Satisfaction

For the last few years, Rivian has had a very nice and generous vehicle return policy that allows owners unsatisfied to return their vehicle to any Rivian Service Center within 7 days or 1,000 miles (whichever came first). Rivian has now changed this policy and eliminated it. As of today, if you purchase a Rivian vehicle there is no longer a vehicle return policy. Rivian has made it clear that they encourage owners to get behind the wheel at a…

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RivianTrackr Software Wishlist Top 5 Requests

When I first launched RivianTrackr, I launched it with a Software Wishlist where owners could submit feature ideas and vote on them to see what features owners want the most. The RivianTrackr Software Wishlist currently has over 600 requests with over 17,000 upvotes on requests. In this post, I wanted to take a look at the top 5 upvoted features that owners would like to see come to their Rivian vehicles. Any request that has been actively announced by Rivian…

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Ex-Apple Hardware Engineer Joins Rivian as Sr. Director of Battery Engineering

Rivian has brought on board a new Senior Director of Battery Engineering and he comes from the fruit stand. Jeff Alves spent the last 11 years at Apple working as the Director of Hardware Engineering and helped ship the first Apple Watch by leading the charging system development. Jeff was also involved with the now-canceled Apple Car project. Now, Jeff joins the amazing team at Rivian bringing his experience from Apple to the battery engineering team. Jeff joins Jonas Reinke…

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