Rivian is swapping my R2 Performance Launch Edition for a new R2 after service found continued issues with my AC compressor that weren’t normal.
If that sounds familiar, it’s because my AC compressor failed within the first month of owning my R2 while I was in South Florida in 98 degree heat, and Rivian got me sorted quickly at no cost.
When I brought my R2 back into service recently, it turned out this is apparently a unique situation, so Rivian’s engineering team wanted to use my car to learn more and offered to swap it for a new one.
If my car helps the engineering team learn something, I’m more than happy to hand it over.
It’s still a little bittersweet. A lot of you followed along when I took factory delivery of my Launch Green R2 in Normal, Illinois, and drove it 2,500 miles home to Orlando, and when I crossed 5,000 miles I said I’d buy it again without hesitation, which I still stand behind.
So I’m working with the team to get into another R2 because it’s still the vehicle I love driving every day. As of writing this, my current R2 is still at the service center and I don’t have a new VIN or any details on the replacement yet.
I’ll be keeping you all posted through this bump in my R2 journey with videos and articles here on RivianTrackr, and with Florida heat sticking around a while longer, the new R2’s AC will get a proper workout from day one.
Sounds like Rivian is swapping out my Gen 2 R1S for engineering to look into as well. I bought my R1S in Feb and it has been in 4 times now for a “service airbag” warning.
Keep me posted on what ends up happening.
Didn’t they swap it before delivery too?
“VIP” !
Will you stick with the LG and black interior or choose a new combo? Did you put any PPF on it?
This does not diminish my want for an R2, and I am in no way criticizing you, but I have to wonder if they would do the same thing on my R2 (if I already had it)
Not if you have Jose’s air compressor issue, companies generally only capture one field unit for an issue like that, at least for expensive items. Apple for example will capture multiple failed units from the field and replace them with new items if they think they can learn anything new from them, but those products are frequently under $1000 and they rarely capture units over $3000. A LE R2 is like 60x to 20x as costly, so they are going to do it way less frequently.
So if you want a capture and replace you will need to have a brand new never sene before problem that is also complex and they think they can learn something from.
Jose,
I’ve followed your experience with your R2 through the AC Compressor replacement and thought things were sorted until this posting. Were there more ongoing issues with the AC than I’ve seen posted that has led Rivian to reach out with this latest request or are they just being proactive after inspecting your compressor more thoroughly?
We just took delivery of our R2 in August and so far so good, but topics like this catch my attention. Any details you can share?
Been having a similar issue with my 2024 Kia. Been waiting since May to get it fixed. Now my warranty is voided and I will have to eat the cost. I know what I won’t be buying when I can next afford a vehicle.
Nice on Rivian on studying your R2. I wonder if the broken AC has a part to play with your 100-0% test you did with Out of Spec. Maybe redo the test with your replacement R2?
Great news. Rivian takes care of its customers. However, it’s best to move to a state without oppressive heat and humidity and hurricanes and hoards of flying insects.🤪
Good to hear they’re taking care of you. They sure didn’t for me when my R1T self driving drove itself into a wall at 70mph on the freeway instantly totalling it. They denied responsibility and my insurance went up about 10x. Then my current Lucid has been a nightmare with issues unfixed after four service visits and over 100 days in service – they still refused to buy it back after making me wait 3 months after requesting. So now that’s with a Lemon Law lawyer. These companies will absolutely not care about their customers unless they are well known like Engineering Explained with his Lucid or your R2. This is the sad reality. I have lost trust in both companies and I’ll most likely be getting an iX3 next once I’m out of the Lucid nightmare.
Unfortunately, I believe you are correct. Influencers get service, the rest of us get jammed.
I’m glad he is getting taken care of, but Rivian has also lost me as a customer. I really like my R1T, but they don’t take care of their customers. Worst customer experience I’ve ever had with a company.
Just buy a Tesla and get extended warranty.
Yeah probably caused by your to zero range test or out of spec using your vehicle on the track. Seems like they could have figured out the issue by looking at drive logs or just giving you a loaner for a few months while they look at the issue. How can the company turn a profit if they replace the whole car for an AC compressor issue?
Enjoy your sweaty back!
Another possible, all the testing, battery, endurance, shredded tires, test track finally got to components that couldn’t take it…
So when are you getting the new one?