Rivian is planning to launch AI-powered service diagnostics and new agentic integrations for Rivian Assistant in 2027, Chief Software Officer Wassym Bensaid said on InsideEVs’ Plugged-In Podcast.
On the service side, he described the car flagging a problem, sometimes before the owner even gets a notification, with AI handling the diagnosis and connecting you to Rivian’s service backend to book the appointment. By the time you pull into the service center the part has already been ordered, so the technician can go straight to the repair instead of diagnosing it and waiting days on parts.
He also called it a big efficiency lever for Rivian on service costs, which matters for a company that’s still working toward healthier margins.
The agentic side builds on the agent framework Rivian Assistant launched with, where Google Calendar was the first app connected. Wassym’s example was your morning coffee, with the assistant working with your apps in the background so your order is ready and at the right temperature when you stop at your usual shop. He said the long-term goal is letting owners bring their own personal digital ecosystem into the car and eventually do everything by voice that they can do on the screen.
He didn’t want to get pinned down on dates but said “we’re talking about things that we will launch in 2027.” The integrations already exist internally and are being held back until they hit the reliability and quality Rivian wants for a public release.
That lines up with how Rivian handled the assistant itself, which has kept getting tuning updates since launch. I’d expect the service diagnostics to show up first since Rivian already collects that vehicle data, and I’ll share more with you all as soon as either one shows up in release notes.
Don’t want to be the sad guy at the bar, but I wish Rivian would focus on one thing, then the next thing. Point to point should be the main focus. Get that up, then work on AI stuff. Fulfill a promise.
I just had AI pull together a spreadsheet of all the issues their R1 vehicles have had by year, and the cost of ownership once the warranty is up. Very expensive to maintain. I hope that the savings that Rivian realizes from this will be passed along to customers. The long-term costs make it very hard to justify buying a second Rivian.
Would be interesting to see how much granular detail they can get out of this. E.g., fluid low or low pressure in the hydraulic suspension system? Automatically schedule you for dampers replacement, LOL. 🤔😬